Now Hiring<::::Technical and Spare Parts Customer Support

 

Check out this job offer from:Ingersoll Machine Tools

Job Description: Summary>
To support the Customer Service and Spare Parts department by providing professional and timely response to our customers and to continue to improve the profitability of Ingersoll Machine Tools Inc.

Duties>
Technical Support
Front line phone and email contact for Ingersoll customers
Receive calls and emails from customer with questions on machine issues
Follow up with customer to provide answers to their questions
Maintain customer support call database
Provide customers with technical data and procedures for solutions
Work with Mechanical, Fluids, and Controls Engineering to provide solutions
Forward information to Service Manager and Spare Parts department as needed.
Spare Parts
Follow up spare parts quotes sent to customers to promote increase sales
Contact existing customers to promote spare parts sales
Generate critical spare part orders through machine shop and inspection departments.

Qualifications>
Knowledge of new and legacy Ingersoll machines - 1970's - current.
Knowledge of Fiber Placement Machines and their components
Experienced with Microsoft office and SAP programs
Good typing skills
Excellent communication and organizational skills a must.

Experience
10 years experience with Ingersoll machines preferable

Education
High-school diploma or equivalent

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.

Job Type: Full-time

: Miki Leombruni

Job Type: W2 - Employee

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The location of the job is:707 Fulton Avenue

: Rockford

: Illinois

: 61103

You can contact us via email at:hr@ingersoll.com

Or give us a call!:8159876126

Categories: Customer Service, Engineering, Manufacturing, Mechanical

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